July is a big “research and development” month for AEP, where we step back from traveling to focus on our education products to ensure they're the best they can possibly be. What would you like to see from us? This could be topics you’d like to hear about, or educational styles you’d like us to explore!
Read MoreA VPN is a tool that encrypts your internet traffic and routes it through a remote server of your choosing somewhere else in the world. A VPN can help protect your data from eavesdropping, especially when you're using public Wi-Fi networks, which are often not secure.
Read MoreThe first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.
Read MoreAmerican Emergency Preparedness are proud to announce the addition of Tatiana Rivera to our growing team of public safety professionals! Tatiana joins AEP as both a curriculum development contributor and instructor, bringing with her over a decade of front line experience and leadership in emergency communications.
Read MoreAEP Director of Research Paul Bourgeois Ph.D. continued his partnership with the International Academies of Emergency Dispatch (IAED) this week, publishing an article in the IAED Journal of Emergency Dispatch titled “Call to Action“.
Read MoreVisit us at the American Emergency Preparedness booth 405 and 504 in the exhibit hall, where we will be talking with valued members of our profession about continued training, and how to continue working to create an open communication between everyone in our field.
Read MoreVolume normalization is a feature in Spotify that automatically adjusts the volume of different songs to make them sound more consistent. The intention for this is to avoid jarring changes in volume when listening to songs in a playlist, When volume normalization is turned on, all songs are played at the same volume, regardless of how loud or soft they were originally recorded. But the setting has some major drawbacks, enough so that some would argue it does more harm than good and should be turned off as a default.
Read MoreWe’d like to give our sincere thanks to the Minnesota Sheriff’s Association for having us to present at their annual conference! The conference was a rousing success, and we were so inspired by all the community leaders we met there!
Read MoreAs a company of 911 dispatchers FOR 911 dispatchers, we understand that holding events only during the daytime hours may not work for everyone, especially those of us who work straight shifts during any particular time frame. In an industry that never sleeps, we want to be there for you, and that’s why we’ve begun scheduling webinars and other virtual events during the overnight hours.
Read MoreWe’re proud to announce the launching of a new 4-hour workshop called “It’s OK To Laugh!“, premiering as a virtual workshop on March 10th in our Virtual Classroom. This workshop exposes the 911 professional to proven self-care techniques they will be able to utilize every day of their career, on and off the job.
Read MoreWe all know that dispatch centers are prone to "the regulars", members of the community who call daily for a variety of reasons. While it can be tempting to not treat these callers with the same urgency as other, more unique complaints, we must remember that as public servants, every call for service needs to be treated with the same level of respect.
Read MoreWe’re excited to announce that we’ll be returning to the Navigator conference in 2025 from April 13th to the 17th in sunny Orlando, Florida! Visit us at the American Emergency Preparedness booth in the exhibit hall, where we will be talking with valued members of our profession about continued training, and how to continue working to create an open communication between everyone in our field.
Read MoreJust because the body of water in your city has frozen over, that doesn't mean it becomes any less of a potential site for a water rescue. Ted and Coilin talk about the context these types of calls exist in, as well as tips and reminders that can help ensure the safety of all involved.
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott about how a person in a leadership position at an emergency telecommunications center should be expected to act, and the responsibilities they should be anticipating on a daily basis.
Read MoreAEP Director of Research Paul Bourgeois has teamed with the International Academies of Emergency Dispatch (IAED) for a new series in their Journal of Emergency Dispatch. In the series’ inaugural edition, Paul explores his most recent research study, titled “Knowledge and Training Regarding the Link Between Trauma and Health: A National Survey of Emergency Dispatchers.“
Read MoreHere's a sneak peek at "Transitioning Into Leadership", a new webinar from Erica Roberts and American Emergency Preparedness. In this clip, Erica begins to describe the mental shift that has to occur when a line-level dispatcher is promoted to a supervisory position.
Read MoreFor this month’s training blast, we’re unearthing a video from early in our company’s history - AEP’s Director of Education Ted Bourgeois and AEP Instructor Coilin Jones talk about bullying between coworkers in 911 centers.
Read MoreOn this Veterans Day, we come together to honor the brave men and women who have selflessly served our nation. Their courage, sacrifice, and unwavering commitment to protecting our freedoms deserve our deepest gratitude. Join us in honoring those who have worn the uniform—today and every day—because freedom is never free. Happy Veterans Day!
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Technology Alex Chiasson to talk about the differences between agencies with seperate calltakers and dispatchers and combined agencies, where employees can be calltakers or dispatchers depending on the shift. The trio discuss the pros and cons of both PSAP types, as well as discussing ProQA, the software and protocols used for processing emergency medical calls.
Read MoreIn this month's Training Blast, AEP's Director of Technology Alex Chiasson expands on a previous Training Blast (July 2024) with several different ideas for staying healthy and active during the course of your shift at a 911 center.
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