October 2025 Monthly Training Blast - Volume Normalization (The Other Kind)

In this month’s training blast, AEP Director of Technology Alex Chiasson talks about the other kind of volume normalization: how the tone of your voice can greatly impact the clarity and effectiveness of communication. A calm, steady, and clear tone helps convey information accurately, reduces panic, and reassures a person in distress. Even when not under pressure (think of your everyday callers), being mindful of how you speak can make it easier for you to gather critical details about a situation, and make your shift go by much smoother in the meantime.

While you’re here, check out our first video covering Spotify’s volume normalization setting.
Lifeline 911 is available wherever podcasts can be heard.

Do you or does your center have specific ways to practice being conscious of your vocal volume and tone? We want to hear about it! Reach out to us at alex@ameri-prep.com.