AEP Instructor Tatiana Rivera was recently featured on an episode of the podcast “Caffeinated Trauma”. In the episode, Tatiana and host Mike Colaianni discuss her history with the Austin, Texas Police Department as a 911 Dispatcher, as well as her personal history, and how those two narratives intersect.
Read MoreIn the latest episode of the Lifeline 911 podcast, hosts Erica Roberts and Gary Elmore coin the term “Bronze Level Operator“: dispatchers that exist in every center that do just enough to get by every day (as opposed to those that go above and beyond.) The pair discuss how to work with this type of coworker, the causes of their disposition (nature, or nurture?), and things you can do to motivate those coworkers during your tour of duty.
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