LISTEN: Lifeline 911 Ep 77: Bronze Level Operators
In the latest episode of the Lifeline 911 podcast, hosts Erica Roberts and Gary Elmore coin the term “Bronze Level Operator“: dispatchers that exist in every center that do just enough to get by every day (as opposed to those that go above and beyond.) The pair discuss how to work with this type of coworker, the causes of their disposition (nature, or nurture?), and things you can do to motivate those coworkers during your tour of duty.
From the episode’s description:
The ideal emergency call takers and dispatchers are efficient and effective at their jobs, always paying attention to the screens, listening to the slightest change in voice from the callers and officers in the field. But not every operator can be these star service people. There are some who work hard enough just to get by. There are some who shoot for the Bronze Medal.
Co-hosted by AEP instructor Erica Roberts, the podcast explores a wide range of topics related to emergency preparedness, including expert interviews, practical tips, and real-life stories. Whether you're a seasoned dispatcher or just started your emergency communications career, Lifeline 911 is here to provide valuable insights and guidance to help you navigate this job field. Lifeline’s hosts can be reached at LifeLine911Podcast@gmail.com.
Listen to Lifeline 911 on Spotify