Introducing:
AEP Insights

 

Insights are your ultimate destination for a transformative learning experience. Designed to elevate your knowledge and expertise, AEP Insights serves as your comprehensive one-stop shop for invaluable industry resources.

In an ever-evolving professional landscape, continuous learning and staying updated are essential. AEP Insights is tailored to meet these demands by providing a curated selection of top-notch educational content, cutting-edge research, and insightful analysis. Whether you're a seasoned professional looking to stay ahead of the curve or an aspiring learner seeking to build a strong foundation, AEP Insights has something to offer everyone.

With AEP Insights, you can access expert insights, gain fresh perspectives, and keep abreast of industry trends, fostering personal and professional growth.

These articles, and many more, are featured in our new monthly Elevate newsletter; enter your email below to join our mailing list!

Have a specific topic you’d like to read about? Interested in writing with us? Let us know!

Check out our latest
Insight articles

Featured
911 Dispatchers Toolbox: How to Overcome Complacency in 911 Operations
911 Dispatchers Toolbox: How to Overcome Complacency in 911 Operations

Complacency is a silent but dangerous threat in the world of 911 operations. The consequences of complacency can be severe, leading to errors that put lives at risk. To overcome complacency, 911 professionals must commit to continuous training, mindfulness, peer feedback, and effective supervision.

Read More →
Performing a Risk Assessment: A Vital Tool in the 911 Dispatcher's Toolbox
Performing a Risk Assessment: A Vital Tool in the 911 Dispatcher's Toolbox

Performing a risk assessment is a vital skill for 911 professionals, as it directly impacts the safety and effectiveness of emergency responses. By focusing on scene safety, reporting party safety, and responder safety, dispatchers can make informed decisions that save lives.

Read More →
Building Foundations for Success: The Essential Goals of Our Training Program
Building Foundations for Success: The Essential Goals of Our Training Program

During the training period, our focus is not on creating master dispatchers or call takers, but rather on equipping trainees with essential skills to succeed. The ultimate aim is for trainees to apply these core fundamentals in their daily work independently and as part of a team.

Read More →
 
 

Browse By Category

 

The Dispatcher’s Toolbox

 
 
Featured
911 Dispatchers Toolbox: How to Overcome Complacency in 911 Operations
911 Dispatchers Toolbox: How to Overcome Complacency in 911 Operations

Complacency is a silent but dangerous threat in the world of 911 operations. The consequences of complacency can be severe, leading to errors that put lives at risk. To overcome complacency, 911 professionals must commit to continuous training, mindfulness, peer feedback, and effective supervision.

Read More →
Performing a Risk Assessment: A Vital Tool in the 911 Dispatcher's Toolbox
Performing a Risk Assessment: A Vital Tool in the 911 Dispatcher's Toolbox

Performing a risk assessment is a vital skill for 911 professionals, as it directly impacts the safety and effectiveness of emergency responses. By focusing on scene safety, reporting party safety, and responder safety, dispatchers can make informed decisions that save lives.

Read More →
Active Listening: A Vital Skill in the Dispatcher's Toolbox
Active Listening: A Vital Skill in the Dispatcher's Toolbox

In the high-stress world of 911 emergency dispatch, effective communication is paramount. Dispatchers are the vital link between those in distress and the emergency responders who can save lives. In such a critical role, mastering the art of active listening is a skill that can make all the difference.

Read More →
 
 

Mental Health Minute

 
 
Featured
Mental Health Minute: The Second Edition
Mental Health Minute: The Second Edition

This edition is dedicated to a fundamental yet often overlooked aspect of your well-being: the support and resilience of your families. We explore how the stresses of dispatch work extend beyond the individual to impact loved ones, and how family units can fortify themselves against these challenges.

Mental Health Minute: The First Edition
Mental Health Minute: The First Edition

Welcome to the inaugural edition of AEP Mental Health Minute, a column devoted to your mental health and well-being as emergency dispatchers. This space aims to provide valuable insights, strategies, and support to help you manage the stress that comes with your vital role as a first responder.