The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.
Read MoreAEP Director of Research Paul Bourgeois Ph.D. continued his partnership with the International Academies of Emergency Dispatch (IAED) this week, publishing an article in the IAED Journal of Emergency Dispatch titled “Call to Action“.
Read MoreOn this Veterans Day, we come together to honor the brave men and women who have selflessly served our nation. Their courage, sacrifice, and unwavering commitment to protecting our freedoms deserve our deepest gratitude. Join us in honoring those who have worn the uniform—today and every day—because freedom is never free. Happy Veterans Day!
Read MoreWhile not often known for their faithful renderings of real life events, how exactly do television shows and media stack up their actual counterparts? Join your host Erica as she discusses the accurate and not-so-accurate parts of the silver screen.
Read MoreThe environment depicted in the article is one that is surely common in many other parts of the country, as PSAPs are finding it harder and harder to hire and retain employees.
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