LISTEN: Lifeline 911 Ep. 72: "Strikes in the City of Brotherly Love"
On July 1, 2025 at 12:01 am, the unionized city workers of the City of Philadelphia went on strike to protest for better wages and conditions. While the merits of units and strikes and general, and public sectors unions in particular, is its own discussion, what is relevant to us is that the 9-1-1 operators and police dispatchers also went on strike. That means that emergency calls for service in the City of Brotherly Love go unanswered to some extent. Is there an acceptable reason for emergency operators to strike?
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LISTEN: Lifeline 911 Ep. 67: "Initial Moments of a 9-1-1 Call"
The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.
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READ: AEP's Paul Bourgeois, Ph.D Issues a "Call To Action" in the IAED Journal
AEP Director of Research Paul Bourgeois Ph.D. continued his partnership with the International Academies of Emergency Dispatch (IAED) this week, publishing an article in the IAED Journal of Emergency Dispatch titled “Call to Action“.
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Honoring Our Heroes: Veterans Day 2024
On this Veterans Day, we come together to honor the brave men and women who have selflessly served our nation. Their courage, sacrifice, and unwavering commitment to protecting our freedoms deserve our deepest gratitude. Join us in honoring those who have worn the uniform—today and every day—because freedom is never free. Happy Veterans Day!
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LISTEN: Lifeline 911 Ep. 17 "How Hollywood Gets It Wrong"
While not often known for their faithful renderings of real life events, how exactly do television shows and media stack up their actual counterparts? Join your host Erica as she discusses the accurate and not-so-accurate parts of the silver screen.
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Staffing Issues in Local 911 Center Highlighted in New Article
The environment depicted in the article is one that is surely common in many other parts of the country, as PSAPs are finding it harder and harder to hire and retain employees.
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