In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!
Read MoreIn this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
Read MoreThis month's Training Blast praises the importance of quality control in your organization. Whether your employees are just out of training or preparing for retirement, quality control assures that every call is handled on an even playing field.
Read MoreThis month's Training Blast gives a brief overview of an integral part of the CTO/trainee relationship - the First Discussion. This is aimed to get the CTO and the trainee on the same page for the start of training.
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