LISTEN: Lifeline 911 Ep. 67: "Initial Moments of a 9-1-1 Call"
On the latest episode of the Lifeline 911 Podcast, co-hosts Erica Roberts and Gary Elmore discuss something every 911 telecommunicator has thought about and trained extensively for: the initial minutes of an emergency call for service. The first few beats of a 911 call has an enormous effect on how the rest of that incident will go, and as such is often the most fraught/tense part of the call. Erica and Gary talk about how best to navigate these beats, and how to handle stress around presenting your best self for every call.
From the episode’s description:
The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.
Co-hosted by AEP instructor Erica Roberts, the podcast explores a wide range of topics related to emergency preparedness, including expert interviews, practical tips, and real-life stories. Whether you're a seasoned dispatcher or just started your emergency communications career, Lifeline 911 is here to provide valuable insights and guidance to help you navigate this job field. Lifeline’s hosts can be reached at LifeLine911Podcast@gmail.com.
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