In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!
Read MoreAs National Public Safety Telecommunicators Week dawns upon us, American Emergency Preparedness pauses to extend our deepest appreciation for the invaluable service you provide to our communities every single day.
Read MoreIn this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
Read MoreWe're beyond excited to be presenting at this year's Navigator conference in National Harbor, Maryland! Come visit us at the American Emergency Preparedness booth in the exhibit hall, where we will be talking with valued members of our profession about our in-person classes, our ever-expanding Online Academy, and more!
Read MoreThe LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
Read MoreJoin AEP Director of Education Ted Bourgeois on Instagram on March 8th at 9pm Eastern Time (ET) for a free, informal question and answer livestream!
Read MoreThis month's Training Blast praises the importance of quality control in your organization. Whether your employees are just out of training or preparing for retirement, quality control assures that every call is handled on an even playing field.
Read MoreThis month's Training Blast gives a brief overview of an integral part of the CTO/trainee relationship - the First Discussion. This is aimed to get the CTO and the trainee on the same page for the start of training.
Read MoreThe environment depicted in the article is one that is surely common in many other parts of the country, as PSAPs are finding it harder and harder to hire and retain employees.
Read MoreThe research Paul has done that is referenced in the interview is a primary source of information for a selection of our courses, specifically our flagship Bridging The Gap series.
Read MoreLearn how the centers behind the new 3-digit dialing code operate, and how 988 and 911 work together.
Read MoreIntroducing new employees into the world of 911 is no easy task - let us help you ease that process and facilitate promise for the future of your PSAP!
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