No matter what area of the public safety/emergency management umbrella you fall under, American Emergency Preparedness is proud to call you a colleague!
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On the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Education Ted Bourgeois about stress in the 911 center. Citing examples and lessons from our workshop “Stress Reduction Strategies: The Hero’s Choice“, Ted talks about how unchecked stress can accumulate over time, and end up affecting your life and those around you, both inside the 911 center and in your personal life.
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Even though some calls might sound immediately to us as a call-taker as a passerby misinterpreting a prank as a legitimate emergency, we need to remember that we need to take our callers at face value as we aren't experiencing the incident firsthand like they are. Asking questions and looking for clarification is a good way to get a clearer picture of what might be happening.
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In this series, members of American Emergency Preparedness' staff expand upon what the phrase "911 Strong" means to them. In this installment, AEP’s Director of Education Ted Bourgeois tells us what the phrase means to him.
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In this month's training blast, AEP Director of Education Ted Bourgeois talks about some of the different things you can review to stay fresh as a fire dispatcher. From practicing PARs to checking run plans, a good working knowledge of the fire side of the room is a needed foundation and can supplant any issues that may you come across with your center's technology.
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We are excited to announce that we’ll have a booth at next month’s Pennsylvania NENA conference in State College, PA! The conference will be from September 18th to the 20th at the The Penn Stater Hotel & Conference Center. Come say hi!
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As emergency management professionals, the phrase "911 Strong" carries a lot of meaning, both on a personal level and in the scope of our larger community. In this installment, AEP Instructor Erica Roberts from Austin, Texas tells us what the phrase means to her.
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Our consulting services can be tailored to meet the specific needs of your business or agency, ensuring you get the relevant information you need to get the most impact out of our services. Reach out to us at our consulting page and let’s work together to improve your agency.
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As the heat and humidity increase, so do the occurrences of outside fires and brush fires of various sizes. Knowing your role in those incidents is paramount to facilitating a smooth incident from beginning to end, and having a good sense of the different geographical features at play can go a long way in shaping your preparedness.
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On the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott to talk about the dangers of complacency in our emergency management careers, as highlighted in our ongoing series of “Dispatcher’s Toolbox“ insights.
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A chain is only as strong as its weakest link, so it is imperative for every dispatcher to be aware of their own physical health and maintain themselves inside and outside of the 911 center. From utilizing standing desks to performing "micro-exercises" throughout the course of your shift, every employee has the ability to be proactive in their own health, and, by extension, the health of their center.
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AEP Instructor Lynn Schulberg shares her viewpoint of what the phrase 911 Strong means to her, personally and in the emergency management community.
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We believe that emergency management training needs to be dynamic and interactive, to match the dynamic nature of the work we do. Moving forward, what we previously called "courses" will now be known as "workshops." This change reflects our commitment to providing a more dynamic, hands-on learning experience.
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Mindset is everything in developing in your staff an ability to constantly assess their preparedness for "big-ticket" calls, and continued training is a great way to maintain that mindset throughout the year.
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Our Active Attacker online course will be comprised of four 2-hour segments, which can be purchased individually or together in packages of any combination. This video is from the first segment, "Call-Taking Fundamentals", where the role of a call-taker in an active attacker scenario is covered. Stay tuned for more developments from the course!
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While not often known for their faithful renderings of real life events, how exactly do television shows and media stack up their actual counterparts? Join your host Erica as she discusses the accurate and not-so-accurate parts of the silver screen.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about how floor dynamics in a 911 center can both add and subtract from its dispatcher's stress levels. Whether you're a seasoned veteran or a new member of the team, it is important to work together to make our careers as stress-free as possible.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!
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As National Public Safety Telecommunicators Week dawns upon us, American Emergency Preparedness pauses to extend our deepest appreciation for the invaluable service you provide to our communities every single day.
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In this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
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