Leadership/Development Workshops

Aspiring towards a leadership position, or in leadership and looking to sharpen your skills in our ever-evolving industry? These workshops are designed to help you lead with impact and authenticity.

Multi-Day Workshops

Communications Training Officer (CTO) Workshop — Communications Training Officer (CTO)
3-Day Workshop

Introducing new employees into the world of 911 is no easy task - let us help you ease that process and facilitate promise for the future of your PSAP.

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Supervisor Bootcamp: Motivate, Engage & Strengthen — Supervisor Bootcamp:
Motivate, Engage & Strengthen

Whether you're a new supervisor or just seeking to enhance your approach to leadership, this multi-day workshop provides a roadmap for success in fostering a motivated and engaging workplace environment.

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**Bridging The Gap**

Our flagship offering, “Bridging The Gap” is a series of four stand-alone courses combined into one workshop, and is designed to empower 911 professionals to achieve a more positive work environment. The courses can also be taken separately (view each individual course in the “8 hour courses“ section of our course list).

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Communications Training Officer (CTO)
2-Day Update

An extension of our celebrated CTO Workshop - refine and affirm your skills in our 2-day CTO refresher course catered towards CTOs looking to maintain their certification.

Single Day
Workshops

**The Art of Leadership**

Leadership is a forgotten art. In a high speed 911 center knowing how to supervise your staff will lower stress levels, create confidence, and provide exemplary customer service for your constituents.

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**Building Your Liability Shield**

Protect your center and your employees and limit your department’s exposure to legal liability with this course, designed in accordance with federal and state legislatures nationwide.

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**Defeating Drama**

If a 911 professional is distracted by a negative culture or a drama filled environment, it can be a risk to responders and the community in their care. This class gives your staff strategies for avoiding the ‘negativity beast’.

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**How To Teach 911**

We have brought the concepts of “process teaching” and daily lesson-plan engineering together with proven industry techniques for a workshop designed to streamline the training process.

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Communication Workshops

Unlock the power of clear, confident communication with our interactive workshops. Designed to enhance listening, speaking, and collaboration skills, these workshops provide practical strategies to help you connect with callers more effectively!

Complacency & Critical Thinking — **Complacency and Critical Thinking**

Complacency can find its way into our industry for many reasons; this class ensures that your staff is prepared to take new lessons from the many types of incidents they encounter on a day to day basis.

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**Crisis Communications**

How can we transition between being caregivers, information gatherers, and tactical response dispatchers? This course will give you strategies for success in crisis situations.

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**Customer Service**

It all starts with a phone call; empower your dispatchers, call takers and records personnel to adopt a sincere and effective level of customer service for every caller.

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Defining the 9-1-1 Professional: The First Three Minutes — Defining the 9-1-1 Professional:
The First Three Minutes

911 Call-takers are the tip of the arrow in any emergency response. By representing an emergency situation clearly and accurately to responders, you can make a difference in an emergency situation.

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**What If It Were Your Family?**

How can we make simple but substantial changes in our wording, mindset and thought processes to drastically improve our level of service?

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Tactical Workshops

Level up your skills and stay one step ahead with our hands-on tactical workshops, designed to develop strategies, boost confidence, and prepare you for real-world challenges in your 911 center.

**Active Attacker**

This well received class provides new skills for handling events that are considered "active shooter"/active assailant situations, regardless of the location.

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Crimes In-Progress Flipping The Switch — Crimes In-Progress:
Flipping The Switch

This course was built to help dispatch centers prepare for High-Risk events, and to share critical skills for call takers, dispatchers, and trainers for situations that pose a risk to responders and their communities.

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**Homeland Security**

Define the needs of any communication center during a Homeland Security incident in this eight hour session that follows best practices from the Federal Emergency Management Agency.

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**Tactical Dispatching**

Communication is the most important aspect of emergency response, and 911 centers across America are the first line of communication in ninety-nine percent of all emergencies. By focusing on emergency triage, radio control, and critical thinking, we aim to set your dispatchers up to to succeed and perform at the highest level.

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Wellness & Culture
Workshops

Invest in a healthier 911 center with our well-being focused workshops, strategically designed to reduce stress, strengthen team cohesion, and promote a more productive working environment.

It's OK To Laugh — **It’s OK To Laugh!**

This 4-hour workshop exposes the 911 professional to proven self-care techniques and solutions-based thinking for combating stress that they will be able to utilize every day of their career, on and off the job.

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Stress Reduction Strategies: The Hero's Choice — **Stress Reduction Strategies: The Hero’s Choice**

Emergency dispatchers provide help to people in need, but how often do dispatchers take care of themselves when facing personal challenges and struggles?

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