Tatiana Rivera
Instructor; Curriculum Development
Born in Bayamón, Puerto Rico and raised in Hampton, Virginia in a military family, Tatiana Rivera has always carried a strong sense of service and community. After completing her bachelor’s degree in Criminal Justice with a focus on Sociology, she moved to Austin, Texas in 2013, where she began planting long-term roots.
In 2014, Tatiana joined the Austin Police Department as a 911 dispatcher. Her commitment to excellence and calm under pressure led her to become a Certified Training Officer (CTO), where she mentored and guided new dispatchers. Her leadership abilities and dedication propelled her upward, and she now serves as a 911 Emergency Communications Supervisor.
Tatiana holds a Master of Criminal Justice with a focus on Public Safety Management and Leadership, further reinforcing her expertise in emergency communications and organizational leadership.
She is a committed member of the department’s Peer Support team, prioritizing the mental health and well-being of her staff. Tatiana also plays an active role in community outreach, educating the public about 911 operations and helping build trust and understanding between emergency services and the communities they serve.
Additionally, she assists in coordinating and training for special events across the city. Driven by purpose and compassion, Tatiana continues to lead with integrity, supporting her team and enhancing public safety through every aspect of her work.
Tatiana is passionate about supporting her team, educating the community, and ensuring that every voice on the other end of the line is heard and cared for with professionalism and empathy.