Leadership/Development Workshops
Aspiring towards a leadership position, or in leadership and looking to sharpen your skills in our ever-evolving industry? These workshops are designed to help you lead with impact and authenticity.
Multi-Day Workshops
Communications Training Officer (CTO)
3-Day Workshop
Introducing new employees into the world of 911 is no easy task - let us help you ease that process and facilitate promise for the future of your PSAP.
Supervisor Bootcamp:
Motivate, Engage & Strengthen
Whether you're a new supervisor or just seeking to enhance your approach to leadership, this multi-day workshop provides a roadmap for success in fostering a motivated and engaging workplace environment.
Bridging The Gap
Our flagship offering, “Bridging The Gap” is a series of four stand-alone courses combined into one workshop, and is designed to empower 911 professionals to achieve a more positive work environment. The courses can also be taken separately (view each individual course in the “8 hour courses“ section of our course list).
Communications Training Officer (CTO)
2-Day Update
An extension of our celebrated CTO Workshop - refine and affirm your skills in our 2-day CTO refresher course catered towards CTOs looking to maintain their certification.
Single Day
Workshops
The Art of Leadership
Leadership is a forgotten art. In a high speed 911 center knowing how to supervise your staff will lower stress levels, create confidence, and provide exemplary customer service for your constituents.
Building Your Liability Shield
Protect your center and your employees and limit your department’s exposure to legal liability with this course, designed in accordance with federal and state legislatures nationwide.
Defeating Drama
If a 911 professional is distracted by a negative culture or a drama filled environment, it can be a risk to responders and the community in their care. This class gives your staff strategies for avoiding the ‘negativity beast’.
How To Teach 911
We have brought the concepts of “process teaching” and daily lesson-plan engineering together with proven industry techniques for a workshop designed to streamline the training process.