Customer Service

Foundational Concepts for You and Your Staff.

It All Starts with a Phone Call. This is one of our most popular in-service classes. Members of your team will gain a renewed sense of why customer service is essential within public safety. This class will empower your dispatchers, call takers and records personnel to adopt a sincere and effective level of customer service for every caller. Using real-life examples and focused, in-person exercises, your staff will learn why effective customer service is an every day, every call mandate.

Participants will gain critical tools for how to interact with incoming callers from all sectors of a demanding industry. The course contains many relevant examples and excellent scenarios, and has become so popular that we have recently begun contracting with local agencies to train their entire workforce. This course can also be modified to fit to the specifications of your own agency's Community Policing program. With programming tailored directly to your needs, we will bring success to your team.

This course brings a fresh look at Community-Based Policing by highlighting the importance of what is often seen as a missing link – Communications and Records personnel. In our view, models for Community Policing cannot be effective unless they include your Communications Center and Records Department, and in such a way that involves all departments working together as a team. Create an inclusive representation of your community using our proven techniques. 

This class will be responsible for turning around any deeply-entrenched negativity that may exist within the personnel that work within your agency. We have received emails and calls from agencies nationwide praising this course for reinvigorating their staff members. Why not give this course a try and see the amazing outcomes in store for your agency?

In addition to enrolling, options are available for you to host this class for your agency or your region. This course can be combined with other courses to build a multi-day workshop to satisfy all your training needs.

Class Length:
8 Hours

All AEP courses and workshops meet the criteria for Public Safety Continued Education hours.

To host this course, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Pacific time.