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Crimes In-Progress:
Flipping The Switch

Do the members of your PSAP have the skills needed to handle the most critical calls? This eight-hour block of instruction will expose 911 telecommunicators to calls that define the risks and dangers of the emergency response, as well as the critical role 911 telecommunicators play in this dynamic industry.

This specific course was built to help dispatch centers prepare for High-Risk events, and to share critical skills for call takers, dispatchers, and trainers for situations that pose a risk to responders and their communities. Using research from emergency responder line of duty death data provided by a wide range of federal and municipal law enforcement agencies, this course examines past incidents and, in a group discussion setting, analyzes both the successes of the incident as well as areas where improvement could have been made. Skills learned during this course can be utilized immediately, and students of the course will feel confident in their ability to handle any news-worthy situation they may encounter on the job.

This session of instruction is a workshop to help build everyday skills for facing the most stressful events our profession has to offer. Our instructors have over 40 years’ experience in the 911 and emergency management industry, and will engage your staff using mixed-media examples that will give them the crucial skills needed for critical events. 

Topics include:

  • Responder ambush events

  • Warrants and search warrants

  • Domestic violence events

  • High risk/felony traffic stops

  • Business and home robberies

  • Vehicle pursuits- how to manage them and ensure scene safety

  • Suspicious person calls

  • Active shooter

  • Large scale incidents

  • Basic and fundamentals of critical thinking

Following a class-wide verbal assessment by the instructor for the session attendees, certificates will be provided commemorating the successful completion of the session.

In addition to enrolling, options are available for you to host this class for your agency or your region. This course can be combined with other courses to build a multi-day workshop to satisfy all your training needs.

Class Length:

8 Hours

All AEP courses and workshops meet the criteria for Public Safety Continued Education hours.

To host this course, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Pacific time.