Communication Workshops
Unlock the power of clear, confident communication with our interactive workshops. Designed to enhance listening, speaking, and collaboration skills, these workshops provide practical strategies to help you connect with callers more effectively!
Complacency and Critical Thinking
Complacency can find its way into our industry for many reasons; this class ensures that your staff is prepared to take new lessons from the many types of incidents they encounter on a day to day basis.
Crisis Communications
How can we transition between being caregivers, information gatherers, and tactical response dispatchers? This course will give you strategies for success in crisis situations.
Customer Service
It all starts with a phone call; empower your dispatchers, call takers and records personnel to adopt a sincere and effective level of customer service for every caller.
Defining the 9-1-1 Professional:
The First Three Minutes
911 Call-takers are the tip of the arrow in any emergency response. By representing an emergency situation clearly and accurately to responders, you can make a difference in an emergency situation.
What If It Were Your Family?
How can we make simple but substantial changes in our wording, mindset and thought processes to drastically improve our level of service?